SHIPPING & RETURNS
Shipping Policy
All items are aimed to be dispatched within 2-3 working days after your order has been confirmed.
Orders throughout the UK will be sent via Royal Mail 48 tracked service, you will also receive an email / text notifications with your tracking details
International orders will also be sent via a tracked service.
Please be aware that any customs or duty fees incurred for international shipments are the responsibility of the buyer and are not included in the purchase price or shipping costs. These fees may vary by country, so we recommend checking with your local customs office for specific information.
In the event that an international order is returned to us due to non-payment of customs fees, an incorrect address, or failure to collect the package, we regret that we cannot refund the original shipping cost. We encourage buyers to track their packages and stay informed of any customs requirements to avoid potential delays or returns.
Return & Exchange Policy
Unfortunately we don't offer exchanges.
At Kit Culture we offer a 14 day returns policy. If 14 days have passed since your order unfortunately we won't accept the return.
We only refund you if the item is damaged or defective.
We also only accept the returns if the item is in its original packaging and unused.
Once the item is retuned we then check for any damages and notify you via email or text notification, if it is approved your refund will be processed and money will be given back to the original method of payment.